FAQ’s

Below are some of the questions we have been asked regularly in the past. If these dont help please fire us an email or message and we help where we can:

How do I get the Veteran/Serving Military & Bluelight discount code?

Head over to any of our social media, whatsapp or email [email protected] a photo of an ID card or similar and you will get a reply with a code.

What size do I need?

All our products have size guidance/advice in the product description as they all are made for specific purposes.

When are you restocking an item?

We have restocks booked all the time. Best thing to do is to subscribe to our mailing list or Whatssapp groups at gibraltartradingco.com/subscribe or below. The mailing list gets early access to all drops and restocks before they are announced anywhere else.

Where is my order?

We aim to process all orders within 1-2 working days. The sipping estimate depends on the delivery service selected and time frames can be found at gibraltartradingco.com/shipping-returns. This often is done sooner but sometimes may take longer in busy periods. If your items haven’t been received after around 7 working days for UK orders please email [email protected] with your order number. International can take much longer but if in doubt please email.

I didn’t get an order confirmation or dispatch email.

As a growing business unfortunately some email providers send our emails to junk or spam. So please check there. Then please mark it as safe for the future. If you still have no emails let us know as the address may be on our system incorrectly and we can update it.

My item doesn’t fit can I return or exchange it?

We try to help with size guides as best we can and are always open for a message before you purchase to help but if the size is still wrong then you can return or exchange it. All details can be found at gibraltartradingco.com/shipping-returns Please note this does not include Silkies.

Why cant I return silkies?

If silkies are damaged when you receive them then we can send a replacement. However as they are made to be worn without underwear, for hygine reasons we cant exchange. Please View our full Shipping and Returns Policy for full details.

My discount code isn’t working?

From time to time we change some codes for security or marketing purposes. Just send us a message if yours doesn’t work for the updated code. Most of the time as long as we have verified it you won’t need to send an ID card again.

Do you ship to BFPO?

Yes we do, for details check gibraltartradingco.com/shipping-returns. Please make sure you select UK shipping and fill out as much of the details as possible.

Do you ship internationally?

Yes we do, for details check gibraltartradingco.com/shipping-returns and for a price input your delivery address at checkout.