Below are some of the questions we have been asked regularly in the past. If these dont help please fire us an email or message and we help where we can:
Head over to any of our social media or email firstname.lastname@example.org a photo of an ID card or similar and you will get a reply with a code.
We have restocks booked all the time. Best thing to do is to subscribe to our mailing list at gibraltartradingco.com/subscribe or below. The mailing list gets early access to all drops and restocks before they are announced anywhere else. If you want a specific guide feel free to get in touch via socials or emails and the team will answer if they know.
We aim to process all orders within 2-3 working days and then Royal Mail estimates up to 3 working days for delivery. This often is done sooner but sometimes may take longer in busy periods. If your items haven’t been received after around 7 working days please email email@example.com with your order number.
As a growing business unfortunately some email providers send our emails to junk or spam. So please check there first. Then mark it as safe for the future, please. If you still have no emails let us know as the address may be on our system incorrectly and we can update it.
We try to help with size guides as best we can and are always open for a message before you purchase to help but if the size is still wrong then you can return or exchange it. All details can be found at gibraltartradingco.com/shipping-returns *EXCEPT SILKIES!
If silkies are damaged when you receive them then we can send a replacement. However for sizes and returns we sell them as ‘worn without underwear’ so we are government by hygiene standards and therefore cannot accept returns once they leave our care.
From time to time we change some codes for security or marketing purposes. Just send us a message if yours doesn’t work for the updated code. Most of the time as long as we have verified it you won’t need to send an ID card again.